Shipping & Returns

Order Confirmation:

Once you have chosen your favorite product and place your order, you will receive a confirmation email. This means your order has been received and your credit card has been pre-authorized for the purchase. From there, we automatically reach out to our suppliers to confirm that the item is in stock and available for immediate shipment. If for some reason your item(s) is on backorder or unavailable, we will void the pre-authorization and reach out to you via e-mail. If your item(s) is available, we will process the charges and submit the order for immediate shipment (within 5 business days).

Order Shipment:

After your credit card has been pre-authorized for the purchase and availability confirmed with the warehouse, the item(s) are be shipped over to you (within five business days). Once your order is dispatched from our warehouse, you will receive an email from us identifying your tracking information, and confirming that your shipment is on its way. In the event that you do not receive tracking information from us within six business days of your order, please feel free to contact us at sales@rattanimports.com with your query.

Damages:

It is important to carefully inspect your shipments when they arrive. It is our priority for all our customers to receive premium quality goods, but we need your help to maintain this level of excellence. If you notice any damage with an item you have received, which may have happened during the course of delivery, make sure to make note of it when signing for delivery. If your item(s) do happen to arrive damaged, please take and photos immediately and send them to returns@rattanimports.com and we will process an insurance claim on your behalf.

Cancellations & Refunds:

All orders cancelled after 48 hours are subject to a $20 administrative restocking fee, whether or not your order has shipped.  If you order has shipped, you (the buyer) will also be responsible for actual return shipping charges. Additionally, as is normal practice, refunds will only be issued to the original credit card that you use when placing your order.

 

If you would like any further clarification, please reach out to us at sales@rattanimports.com.

We hope you enjoy your shopping experience & thank you for your business.