Shipping Time Table:

Order Confirmation:

As soon as you place your order, you will receive an order confirmation e-mail.  This means that we have received your order in our system and pre-authorized your credit card for the purchase.  As soon as we receive your order, we automatically reach out to our suppliers to confirm that it is in stock and available for immediate shipment.  If your item is on backorder or unavailable, we will void the pre-authorization and reach out to you via e-mail.  If your item(s) are available for immediate shipment (within 5 business days), we will process the charges and submit the order for shipment.

Order Confirmation:

Once you have chosen your favorite product and place your order, you will receive a confirmation email. This means your order has been received and your credit card has been pre-authorized for the purchase. From there, we automatically reach out to our suppliers to confirm that the item is in stock and available for immediate shipment. If for some reason your item(s) is on backorder or unavailable, we will void the pre-authorization and reach out to you via e-mail. If your item(s) is available, we will process the charges and submit the order for processing with the manufacturer (within 5 business days).

Order Shipment:

After your credit card has been pre-authorized for the purchase and availability confirmed with the warehouse, the item(s) are be shipped over to you. From the point of order confirmation with the manufacturer (within 5 business days or roder), your order will go into production. This may take anywhere from 1 week to a couple months depending on the time of season and how busy the manufacturer is. Once your order is dispatched from the warehouse, after production is complete, you will receive an email from us identifying your tracking information, and confirming that your shipment is on its way. In the event that you do not receive tracking information from us within 20 business days of your order, please feel free to contact us at sales@rattanimports.com with your query.

Damages:

It is important to carefully inspect your shipments when they arrive. It is our priority for all our customers to receive premium quality goods, but we need your help to maintain this level of excellence. If you notice any damage with an item you have received, which may have happened during the course of delivery, make sure to make note of it when signing for delivery, and reject the shipment. Once you accept the shipment you become responsible for return shipping, however if there is visible damages to the packaging and product at the time of delivery, then you are to reject the delivery and the freight company will return the damaged good to the manufacturer warehouse. If your item(s) do happen to arrive damaged after you have accepted delivery, then please take and photos immediately and send them to returns@rattanimports.com and we will process a claim on your behalf to try an remediate the situation, however their are no guarantees for remediation once you have accepted the delivery, this is why it is imperative to thoroughly inspect your order at the time of delivery before signing off.

Cancellations & Refunds:

All orders cancelled after 48 hours are subject to a $20 administrative restocking fee, whether or not your order has shipped.  If you order has shipped, you (the buyer) will also be responsible for actual return shipping arrangements and charges. Additionally, as is normal practice, refunds will only be issued to the original credit card that you use when placing your order.

If you would like any further clarification, please reach out to us at sales@rattanimports.com.

We hope you enjoy your shopping experience & thank you for your business.

Thank you!

Rattan & Wicker Furniture Low Price Match Guarantee

We love this business, and with that comes the aspiration to deliver each and every customer with the most valuable experience. We understand the care and research you put in to sourcing the finest quality product and the fairest price for your home, business, family & loved ones.

We deeply appreciate your business, and in turn for receiving your trust we'd like to honor your wallet by taking all the steps we can to ensure we eliminate any potential inkling of buyers remorse. That is why we strive to offer among the best prices online. However, If you happen to find another online store that offers a lower price than us within two months of your purchase, kindly notify us and we'd be more than happy to give you a refund for the difference.

To request a partial refund simply e-mail us a link to the same product on our website or on our competitor’s website within two months of purchase and we will process the refund accordingly.

Our 100% Price Guarantee has some limitations:

• You must purchase the item from our website prior to requesting your Price Match Guarantee
• Promotions such as rebates and buy one, get one free offers are not eligible
• The item advertised must be in stock on the peers website
• The competitor must be an exclusively online retailer without a brick and mortar location
• The website may not be a discount or auction retailer (ie; eBay, overstock, etc..)
• The alternative source must be an Authorized Retailer for the product in question
• The Price Match Guarantee includes the item price and the shipping charges, it excludes sales tax

We at Rattan Imports aspire to bring you the ease and breeze of the tropics to your living through your home decor 

We are an online retailer providing competitive prices on crafted rattan and wicker furniture.  We aim to provide a memorable experience when you shop on our online store by offering quality products with top rated customer service.

We are based in New York City, with manufacturing and distributing partnerships nationwide. We primary distribute to the U.S. through our extensive freight network, but do also tackle larger more exotic hospitality projects.

We have been operating for some time and have managed to build up a reputable establishment online. We have a great team and aim to grow our business more and more, offering our customers the best rattan and wicker furniture pieces available

If you have any questions about our products or would like to check the availability of an item, please reference our "Contact Us" page to get in touch, we look forward to hearing from you!